Your Falcon Health Journey: A Step-by-Step Guide
by Yubin Park, PhD, Co-Founder
Welcome to Falcon Health! Getting started is easier than finding a parking spot at a hospital. Let's walk through your first steps together.
Step 1: Sign In (Your SSO, Your Way)
Head to app.falconhealth.ai/auth/signin to get started.
Most healthcare organizations run on Microsoft Outlook, and we've got you covered. If you're already our client, we've configured your email settings in advance—just click [2] Sign in with Microsoft and you're in.
If your company email is on Google? Simply use Sign in with Google. Not sure about your company's email setup? No problem—we support [1] Magic Link sign-in. Just enter your email, and we'll send you a secure link to access your account. One less password to remember, one more reason to love SSO.
Step 2: Meet Sentinel (Your AI Investigator)
Welcome to Sentinel, your AI investigator for fraud, waste, and abuse. This is where investigations get smart.
[1] Investigate: Your command center. Start here by asking questions like "I want to find doctors who are increasing the skin graft procedure volume." Sentinel listens, analyzes, and gets to work. As you chat, investigation tasks are automatically created as background jobs—these get saved as [5] Tickets. When your tickets are processed, they show up in [6] Reports with fun charts, data, and insights ready for you to explore.
Here's what else Sentinel offers:
[2] Provider Risk: This is your comprehensive provider analysis hub. See everything we know about a provider—insights you might never have discovered on your own. Our analysis draws from three pillars of program integrity data: claims data, entity relationships, and external intelligence. You'll find the complete picture here.
[3] Trends: Watch the temporal trends of FWA-susceptible service groups unfold over time. See what's rising, what's decreasing, and what patterns are emerging across your network. Spot the shifts before they become problems. Learn more about how we dig up signal from the noise in utilization tracking.
[4] Outreach: Found something worth investigating? This is where your outreach letters live. We've made provider outreach effortless—one-click certified mail. If you like the letter content, reaching out to a provider is literally one click away. No printing, no stamps, no hassle.
Step 3: Check Your Pulse (Powered by Market Intelligence)
Pulse is powered by our comprehensive market benchmark data. Here, you can literally check the "pulse" of providers, markets, and their behaviors in real-time.
[1] Insights: Ask any questions about the market, value-based care, ACOs, or anything else on your mind. See that search bar marked [1]? Type in "Ask about providers, markets, or performance..." and get instant answers backed by our proprietary benchmark data. Think of it as your market intelligence command center.
Check out those quick-start suggestions like "Analyze high-cost provider relationships" or "Compare preventable ER patterns across ACOs." These aren't just random queries—they're proven starting points for discovering meaningful insights.
[2] Search: Need to find a specific provider? Search by name, specialty, region, or any combination. No more hunting through spreadsheets—just type and find.
[3] Analytics Lab: This is where we showcase our experimental data exploratory tools, all powered by our proprietary benchmark data. When you want to go beyond standard reports and explore what's possible, this is your playground. Try it for free—no sales calls, no RFPs required.
[4] Upload: Have your own data you want us to analyze? Use Upload to share your files securely with us. We'll integrate your data with our benchmark intelligence to give you even deeper insights.
And that's it! You're now ready to dive into Falcon Health. Remember, we're here to help you catch fraud, spot trends, and make healthcare better—one investigation at a time.
Questions? Hit up our support team. They're friendlier than your average help desk and actually know what they're talking about.
Happy investigating! 🦅